HOW LONG WILL MY ITEM TAKE TO ARRIVE?
The arrival time of your order is determined by two factors: the processing time and the shipping time. The processing time is in two phases. The first phase will last for a maximum of 72 hours after your payment is received. During this time, your order will be verified, sourced, subjected to quality checks, packaged, and dispatched from the manufacturer. The second phase of the processing time requires a high-security checkout procedure that protects our customers and us before shipment. This extends the overall processing time to about five days depending on the availability of the stock. The shipping time is the time taken to transport your order from the manufacturer's warehouse to your desired destination. It usually lasts for about 10-20 working days, depending on your geographical location.
If your item is readily available in stock, it will get to you in about 1.5-4 weeks if you live in Canada, US, Australia, New Zealand, U.K., or Europe. If you live outside these regions, your item will arrive within 1.5-5 weeks under the same conditions. It is important to note that these delivery times are estimates based on the average data of over 10,000 deliveries. Hence, some deliveries could be earlier than this time, and at the same time, some will be slower than these times. This is due to the volatility of many factors that determine these times.
WHERE DO YOU SHIP FROM?
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We identify and create business connections with top merchants and manufacturers around the best markets in the world to help you access top-quality products at the best market prices. Our product sourcing policy is designed to ensure that you get only trending and unique products when you do business with us. We send sales representatives to take a careful review of these products before they are listed in our online stores.
Our partners are located in different countries of the world, including the U.S., E.U., China, India, Indonesia, Vietnam, etc. We ensure that we choose the best partner that will ensure that your order arrives on time through partnerships with courier service providers like USPS. We save you from going through the stress of traveling from one retail shop to another, and from visiting multiple websites to get your desired item. In simple terms: we ship from anywhere in the world based on the availability of stock and geographical location.
ORDER & TRACKING
When you place your order, we wait for 6 hours before we begin to process it. However, you will receive an instant mail containing a Purchase Confirmation letter, which will clearly state your order number and purchase details. This 6 hours delay is to give enough time to cancel or switch your order if you intend to do so for any reason. However, it is essential to note that your canceled order will be treated in line with the provisions of our refund policy.
We will proceed with processing your order after 6 hours. Your order will be processed for sourcing, stocking, packing, and shipping. This will last for about 5-10 working days. Once we are done with processing your order, we will send you a Shipping Confirmation email, stating that your order is ready for shipping, and it is being shipped. Once your order arrives, you will receive another Shipping Update email that will contain your tracking number or code, and a unique link that will show you your tracking information. Simply click on the link to stay updated and track your order correctly. It is important to note that tracking information may be inconsistent within the first few days after you have received your Shipping Update email. This is due to the gaps between package scans, which may span over many days. We have captioned these periods within your proposed delivery, and we assure you that this won't affect your expected delivery date.
DELIVERY TIME
All orders are processed within 5-10 working days from the day you placed the order. This includes sourcing, stocking, testing, packing, and shipping.
For U.S. Customers Only
Most of our US-based orders are shipped within 24-72 hours, from our US-based warehouse after processing. It is important to note that our US-based warehouse could be out of stock due to the high number of orders we receive from the U.S. and countries close to the U.S. However, you don't need to worry about getting your order. We have a backup warehouse in Asia and will ship the same product to you within 7-14 days.
For Non-US Customers
If you are outside the U.S., your order will arrive within 14-35 days depending on your shipping address. This is due to Customs processes when it comes to your shipping address or transportation delay from our courier service providers.
RETURNS & EXCHANGES
What is your cancellation policy?
Our cancellation policy allows you to cancel your order within 6 hours after you have placed them. If you cancel your order within this time frame, we will refund 70% of your order. 30% will cover management, processing, and transaction fees. However, you can choose to switch your order with another one. This will cost you 0% management, processing, and transaction fees, and we will refund 100% of your order. Once we send you a Shipping Confirmation email, you can't cancel your order because your order has been processed and shipped to you.
What is the return policy?
Our return policy allows you only to return the product that has manufacturing faults or problems. If you receive a product with a manufacturing fault, kindly send us an email with the subject line: "Return: Damage or Defected item." Ensure that you include your order number along with a photograph of the faulty in the body of your mail. We will send you another one after confirming the fault. Your time is invaluable to us. We will do this immediately.
It is important to note that this return policy only applies to items whose damage or fault is credited to the manufacturer. If you receive a product in normal conditions, this return policy will not apply if the product gets damaged subsequently.
Also, note that we do not refund shipping costs and that you will pay the return shipping cost.
